After being engaged by Healthy Planet, Jump began by visiting their locations and conducting interviews with key stakeholders: the ownership group, store managers, and various staff. Upon synthesizing the feedback, we were able to see Healthy Planet’s key points of differentiation: care, product knowledge, curated product assortment validated by customers, and value pricing. With a service style that is needs-oriented, honest, friendly, caring, and knowledgeable, these attributes certainly did not come through in the existing brand, environment, or existing signage program. It was no longer enough, we needed to develop a bold decor program that would elevate the shopping experience.